Information We Collect
We may collect information (including name, address, telephone number, e-mail address, and credit card information) when you:
- Order from our online store
- Purchase from one of our retail stores
- Return an item or make an exchange
- Enter a contest
- Subscribe to an e-mail newsletter
We may also combine this information with data that is publicly available and data that we receive from other reputable sources. We maintain this data, along with a record of your purchases, in a secure database.
We also gather information about how visitors navigate through our Web site by using google analytics and FaceBook Pixel tracking via cookies, and may also use other online tools.
How We Use the Information We Collect
At Emerald Coast Saddlery, the information we collect allows us to:
- Process and track your order
- Contact you about the status of an order
- Send you email promotions or newsletters
- Identify your product and service preferences
- Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping and e-mail distribution. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Emerald Coast Saddlery.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.
- Remember what items are in your shopping cart
- Recognize you when you return to our Web site
- Study how our customers navigate through our Web site and which products they request in site searches
We may also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags may also enable us to send you e-mail in a format you can read and let us know when you have opened an e-mail message from us.
How We Use E-mail
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request. We may also periodically send out promotions and newsletters by e-mail. Instructions on how to unsubscribe are included in each e-mail.
Links to Other Sites
If you click on a link with in the Emerald Coast Saddlery site that takes you to another site, you understand that while on their site they have established their own privacy and security policies.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above.
We use a variety of current technologies and processes for protection of our customer data in order to minimize the chance of loss, misuse or alteration of information that we have collected from you. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase, request a catalog, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.